Majority of VA mental health visits are timely, but referrals lag: Watchdog
Delays in care are occurring due to issues with scheduling appointments. The average wait time for an appointment is 56 days when the requirement is not met. Staff communication methods are contributing to these delays.
Telephone calls and postal mail are often used to communicate with veterans. Further information is available from the VA Office of Inspector General, which evaluated mental health referrals at various medical systems. Their report provides more details on the scheduling issues and delays in care.
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