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VA sets new record for customer satisfaction in memorial services
By Jason Davis ·
VA News
· Friday, February 20, 2026
· 1 min read
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Feedback from families of veterans has led to a notable achievement. A recent report shows a high level of satisfaction with certain services. The organization responsible for these services has earne
Feedback from families of veterans has led to a notable achievement. A recent report shows a high level of satisfaction with certain services. The organization responsible for these services has earned top marks, outpacing other public and private groups.
This organization has consistently ranked highly in customer satisfaction. Its score is significantly higher than the average for government organizations. Families have praised the staff's behavior and the way they treat veterans.
Further information about this achievement is available from the source, including comments from a high-ranking official and more details about the services provided.
Originally reported by
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Our analysis The National Cemetery Administration's record-high customer satisfaction score has significant implications for the broader discussion of veterans' benefits and access to services. With a score of 98 out of 100, the NCA has set a high standard for government agencies, surpassing the average government score by nearly 28 points. This achievement is particularly notable given the NCA's role in providing burial and memorial benefits to eligible veterans and their families at no cost. The fact that families consistently cited staff compassion, professionalism, and honor shown to veterans as key factors in their satisfaction suggests that the NCA's commitment to honoring America's heroes is having a tangible impact. As the NCA continues to expand its services, including the opening of new national cemeteries, it will be important to monitor how this high level of satisfaction is maintained and whether it can serve as a model for other government agencies seeking to improve their service quality.
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